Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Agile Project Management

Good to have skills : NA
Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of software applications, all while maintaining a focus on delivering high-quality support to end-users.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous learning.
- Monitor system performance and proactively identify areas for improvement to enhance user experience.

Professional Technical Skills:
Must To Have Skills:

Proficiency in Agile Project Management.
- Strong understanding of project lifecycle methodologies and frameworks.
- Experience in managing cross-functional teams and driving project deliverables.
- Ability to effectively communicate project status and updates to stakeholders.
- Proficient in using project management tools to track progress and manage resources.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Agile Project Management.
- This position is based at our Chennai office.
- A 15 years full time education is required.

Qualification 15 years full time education