Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Solutions

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.

Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.

Document findings and resolutions to support knowledge sharing and continuous improvement.

Assist in the implementation of system updates and enhancements to improve overall application stability.

Monitor system performance and proactively identify potential risks or bottlenecks.

Support junior team members by providing guidance and sharing best practices.

Professional Technical Skills:

Must To Have Skills:

Proficiency in O9 Solutions.

Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.

Experience with system monitoring tools and techniques to ensure application health.

Ability to communicate technical information clearly to both technical and non-technical stakeholders.

Familiarity with business process workflows and their integration within software systems.

Capability to work independently while managing multiple priorities in a fast-paced environment.

The candidate should have minimum 3 years of experience in O9 Solutions.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education