Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Enterprise Network Operations, SD-WAN Implementation

Good to have skills : NA
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, we are looking for a highly skilled Technical Lead - Network to lead the design, implementation, and support of enterprise networking, application delivery, and security solutions. The ideal candidate will have extensive hands-on experience with F5 BIG-IP, F5 Distributed Cloud (XC), Routing Switching, Fortinet SD-WAN, and Cisco Meraki technologies.
This role requires a strong technical leader who can drive architecture discussions, mentor engineering teams, and deliver scalable, secure, and highly available network solutions across enterprise and hybrid cloud environments.



Roles Responsibilities:

Technical Leadership

Lead end-to-end network and security infrastructure projects, including design, deployment, migration, and operational support.

Provide technical leadership, mentoring, and guidance to engineering and operations teams.

Participate in architecture reviews and contribute to technology roadmaps.

Collaborate with cloud, security, infrastructure, and application teams to deliver integrated solutions.

Act as the highest level of escalation for complex technical issues.

F5 BIG-IP Application Delivery
Design, implement, and manage F5 BIG-IP platforms, including:

Local Traffic Manager (LTM)

DNS/GTM

Application Security Manager (ASM/AWAF)

Access Policy Manager (APM)

SSL Offloading and Traffic Management

Configure load balancing, high availability, and application delivery services.

Perform upgrades, migrations, health checks, and performance optimization.

Troubleshoot Layer 4-Layer 7 application and network issues.

F5 Distributed Cloud (XC)
Design and implement F5 Distributed Cloud solutions.
Deploy and manage:

Distributed Load Balancing

Multi-Cloud Networking

Support application modernization and cloud networking initiatives.

Integrate distributed cloud services with enterprise network and security architectures.

Routing Switching
Design, implement, and support enterprise LAN/WAN infrastructure.
Configure and troubleshoot:

BGP

OSPF

EIGRP

VRF

MPLS

VLANs

STP

HSRP/VRRP

Conduct network performance analysis, capacity planning, and optimization.

Support data center, campus, and branch networking environments.

Fortinet SD-WAN

Configure SD-WAN policies, VPNs, application steering, and traffic optimization.

Integrate security services and branch connectivity solutions.

Troubleshoot WAN performance and connectivity issues.

Cisco Meraki
Deploy and manage Cisco Meraki solutions including:

MX Security Appliances

MS Switches

MR Wireless Access Points

Manage and optimize branch networking through the Meraki Dashboard.

Implement SD-WAN, wireless, switching, and security solutions.

Operations Automation

Create and maintain High-Level Designs (HLD), Low-Level Designs (LLD), SOPs, and operational documentation.

Drive network automation initiatives using scripting and automation tools.

Participate in incident management, root cause analysis, and change management processes.

Ensure adherence to security, compliance, and operational standards.

Professional Technical Skills:

Strong hands-on expertise with F5 BIG-IP (LTM, GTM/DNS, ASM/AWAF, APM).

Experience with F5 Distributed Cloud (XC) deployments and operations.

Advanced knowledge of Routing Switching technologies and protocols.

Strong expertise in Fortinet Secure SD-WAN solutions.

Experience with Cisco Meraki networking solutions.
Deep understanding of:

TCP/IP

DNS

DHCP

NAT

SSL/TLS

VPN Technologies

Network Security Concepts

Preferred Skills

Cloud networking experience with AWS, Azure, or GCP.

Experience with Zero Trust and SASE architectures.

Knowledge of automation tools such as Python, Ansible, Terraform, and REST APIs.

Experience with network monitoring and observability platforms.

Preferred Certifications

F5 Certified BIG-IP Administrator (F5-CA)

F5 Certified Technology Specialist (F5-CTS)

F5 Distributed Cloud Certification

Fortinet NSE / FCP Certifications

Cisco CCNP Enterprise

Cisco Meraki Solutions Specialist Certification

AWS or Azure Networking Certifications

The candidate should have minimum 8-12 years of experience in Enterprise Network Operations.

This position is based at our Bengaluru office.

A 15 year full-time education is required.

Qualification 15 years full time education