Application Support Engineer

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :EPIC Systems
Good to have skills :NA
Minimum 3 year(s) of experience is required
Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to end-users.

Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the documentation of processes and procedures to enhance team knowledge.

Engage in training and mentoring junior team members to foster their development.

Professional & Technical Skills:
Must To Have Skills:
Proficiency in EPIC Systems.

Strong analytical and problem-solving skills to diagnose and resolve issues effectively.

Experience with system monitoring tools to ensure optimal performance.

Familiarity with database management and query optimization techniques.

Ability to communicate technical information clearly to non-technical stakeholders.

Additional Information:

The candidate should have minimum 3 years of experience in EPIC Systems.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification
15 years full time education