Application Support Engineer

Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Kinaxis
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure seamless communication and issue resolution.
- Mentor junior team members to enhance their technical skills and problem-solving capabilities.
- Monitor system performance and proactively identify potential risks to prevent disruptions.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Kinaxis.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Experience in managing and supporting enterprise-level packaged applications.
- Ability to work collaboratively with diverse teams to deliver effective solutions.
- Excellent communication skills to clearly articulate technical information to various stakeholders.
- Familiarity with incident management and problem resolution processes.
- The candidate should have minimum 5 years of experience in Kinaxis.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

Qualification15 years full time education