MUMBAI · FULLTIME
Application Support Engineer
Accenture
Mumbai · onsite · Posted 29d ago
Sourced from
Undisclosed7–12 yrsfulltimeMumbai
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Section · 01
About this role
About The Role
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :
Oracle Engagement Cloud - Service
Good to have skills :NA
Minimum
7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, which will help in enhancing the overall service delivery and user experience.
Additional Information
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.
- Monitor system performance and proactively identify areas for enhancement to ensure optimal functionality.
Professional Technical Skills:
- Around 9-12 years of experience as Techno -Functional consultant with minimum 2 E2E implementation in B2B service (Engagement) cloud
Expertise in below B2B Service capabilities
- Service Request, Account, Contact Management
- Omni Channel Routing
- Configure Notifications and Chat functionality
- Analytics and Knowledge Management
- Security Setup- Integrations and Extensions
- App composer
- Page Composer
- Groovy
- SLA Configurator
- Digital Customer Service
- Reports
- SOAP/REST APIs
Additional Information- The candidate should have minimum 7.5 years of experience in Oracle Engagement Cloud - Service.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
Qualification15 years full time education
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :
Oracle Engagement Cloud - Service
Good to have skills :NA
Minimum
7.5 year(s) of experience is required
Educational Qualification :
Summary:
As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, which will help in enhancing the overall service delivery and user experience.
Additional Information
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.
- Monitor system performance and proactively identify areas for enhancement to ensure optimal functionality.
Professional Technical Skills:
- Around 9-12 years of experience as Techno -Functional consultant with minimum 2 E2E implementation in B2B service (Engagement) cloud
Expertise in below B2B Service capabilities
- Service Request, Account, Contact Management
- Omni Channel Routing
- Configure Notifications and Chat functionality
- Analytics and Knowledge Management
- Security Setup
- App composer
- Page Composer
- Groovy
- SLA Configurator
- Digital Customer Service
- Reports
- SOAP/REST APIs
Additional Information- The candidate should have minimum 7.5 years of experience in Oracle Engagement Cloud - Service.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
Qualification15 years full time education
Sourced from naukri
Section · 02
Skills
Customer ServiceUx Designbusiness systemscservice deliveryknowledge managementService RequestapisB2BAnalyticsOracle DBSLAcloudREST APIoperationsBusiness OperationsSOAP
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
Employee ratings
73,428 reviews
3.7/ 5
Culture
3.7
Career growth
2.8
Work-life
3.6
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