Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :ServiceNow Now Assist

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of applications, all while maintaining a focus on delivering exceptional service to users and stakeholders.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of processes and solutions to enhance team knowledge.
- Engage with users to gather feedback and identify areas for improvement in application performance.


Professional Technical Skills:

-
Must To Have Skills:
Proficiency in ServiceNow Now Assist.
- Strong analytical and problem-solving skills to address complex software issues.
- Experience with incident management and service request fulfillment processes.
- Familiarity with application monitoring tools to ensure system reliability.
- Ability to work collaboratively in a team-oriented environment.



Additional Information:

- The candidate should have minimum 2 years of experience in ServiceNow Now Assist.
- This position is based at our Pune office.
- A 15 years full time education is required. Qualification 15 years full time education