Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow Now Assist

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of applications, all while maintaining a focus on delivering exceptional service to users and stakeholders.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of processes and solutions to enhance team knowledge.
• Engage with users to gather feedback and identify areas for improvement in application performance.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow Now Assist.
• Strong analytical and problem-solving skills to address complex software issues.
• Experience with incident management and service request fulfillment processes.
• Familiarity with application monitoring tools to ensure system reliability.
• Ability to work collaboratively in a team-oriented environment.
  
  

Additional Information

• The candidate should have minimum 2 years of experience in ServiceNow Now Assist.
• This position is based at our Pune office.
• A 15 years full time education is required.