Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Basis Administration

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
• Mentor junior team members by sharing knowledge and best practices to foster professional growth.
• Drive continuous improvement initiatives to optimize system performance and support processes.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP Basis Administration.
• Experience in managing and maintaining SAP landscapes including installation, configuration, and upgrades.
• Strong knowledge of system monitoring tools and performance tuning techniques.
• Ability to troubleshoot complex system issues and provide effective solutions.
• Familiarity with database management and backup/recovery procedures related to SAP environments.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in SAP Basis Administration.
• This position is based at our BDC11 - SEZ office.
• A 15 years full time education is required.