Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Financial Services Analytical Application (OFSAA)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Title

Application Implementation Engineer – OFSAA FCCM

Location

Bengaluru, India (Location flexibility available)

Job Summary

As an Application Implementation Engineer, you will play a critical role in the implementation, support, and optimization of enterprise financial crime and compliance systems. You will work closely with cross functional teams to analyze, troubleshoot, and resolve application issues while ensuring the stability and performance of business critical OFSAA FCCM applications.

This role requires a techno functional mindset, strong problem-solving skills, and the ability to work independently while contributing effectively to team discussions and solution design.

Key Roles & Responsibilities

Perform independently and progressively establish yourself as a Subject Matter Expert (SME) in OFSAA FCCM modules

Actively participate in team discussions, design reviews, and solution brainstorming sessions

Analyze application issues and contribute effective, sustainable solutions to work related problems

Support end to end application implementation, maintenance, and enhancement activities

Assist in defining and implementing best practices for application support and delivery

Document solutions, configurations, and operational procedures clearly and accurately

Provide training, guidance, and mentoring to junior team members on troubleshooting and functional concepts

Ensure proactive system monitoring and continuous improvement of application performance

Professional & Technical Skills

Mandatory Skills

Hands on experience as a Techno Functional Consultant in implementing OFSAA FCCM (Financial Crime and Compliance Management) suite, including:

Anti Money Laundering (AML)

Customer Screening (CS)

Know Your Customer (KYC)

Transaction Monitoring & Filtering

Enterprise Case Management (ECM)

FATCA Management

FCC Studio

Provide functional delivery support, including:

Requirement gathering and mapping

Business Requirement Document (BRD) preparation

Configuration and customization

Testing and rollout support

Experience working in Agile / Water Scrum Fall development methodologies

Support testing phases including:

System Testing

System Integration Testing (SIT)

User Acceptance Testing (UAT)

Production support

Ensure quick turnaround for defect analysis and resolution across environments

Additional Information

Minimum 3 years of hands-on experience in OFSAA FCCM applications is required

Role is primarily based out of Bengaluru, with flexibility on location where applicable

Candidates must meet the 15 years of full-time education requirement