Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Salesforce Service Cloud

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system stability.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Salesforce Service Cloud.
• Experience in troubleshooting and resolving complex issues within Salesforce Service Cloud environments.
• Strong knowledge of case management, service console, and knowledge base functionalities.
• Ability to analyze system logs and debug errors to identify root causes.
• Familiarity with integration points and APIs related to Salesforce Service Cloud.
• Excellent communication skills to collaborate with cross-functional teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Salesforce Service Cloud.
• This position is based at our BDC7C - SEZ office.
• A 15 years full time education is required.