Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle HCM Cloud BI Reporting and Analytics

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring seamless operation of critical applications that support business functions.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system reliability.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Oracle HCM Cloud BI Reporting and Analytics.
• Strong analytical skills to diagnose and troubleshoot complex system issues.
• Experience in managing and supporting enterprise-level business applications.
• Ability to interpret and analyze data to generate meaningful reports and insights.
• Excellent communication skills to collaborate effectively with cross-functional teams.
• Familiarity with database querying and report generation within cloud environments.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Oracle HCM Cloud BI Reporting and Analytics.
• This position is based at our BDC7A - SEZ location.
• A 15 years full time education is required.