Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system reliability and support business continuity through timely resolution of technical challenges.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Facilitate communication between technical teams and stakeholders to ensure alignment on priorities and solutions.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong knowledge of network protocols, architecture, and troubleshooting techniques.
• Experience with monitoring and managing network performance and security.
• Ability to analyze complex system interactions and diagnose root causes effectively.
• Familiarity with tools and technologies used for network infrastructure management and support.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Network Infrastructures.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.