Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, your day involves acting as a software detective, diligently investigating and resolving issues across various components of essential business systems. You will engage in dynamic problem-solving activities, ensuring the smooth operation and reliability of critical applications. Your role requires a proactive approach to identifying system anomalies and collaborating with different teams to maintain optimal system performance and availability throughout the day.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of application issues.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Monitor system performance and proactively identify potential areas of improvement.
• Assist junior team members by sharing knowledge and providing guidance on complex issues.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow.
• Strong understanding of incident management and problem resolution processes within IT service management platforms.
• Experience in configuring and customizing ServiceNow modules to meet business requirements.
• Ability to analyze system logs and diagnose issues affecting application performance.
• Familiarity with integration of ServiceNow with other enterprise systems and tools.
• Excellent communication skills to effectively interact with technical and non-technical stakeholders.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.