Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Citrix Virtual Apps and Desktop Administration

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Drive continuous improvement initiatives to optimize system performance and support processes.

Professional & Technical Skills:
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Must To Have Skills:
Proficiency in Citrix Virtual Apps and Desktop Administration.
- Experience in managing and troubleshooting virtual desktop infrastructure environments.
- Strong knowledge of system monitoring tools and incident management processes.
- Ability to analyze complex technical issues and implement effective solutions.
- Familiarity with network protocols and security principles related to virtual applications.
- Skilled in collaborating with cross-functional teams to ensure seamless application support.


Additional Information:
- The candidate should have minimum 7.5 years of experience in Citrix Virtual Apps and Desktop Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.


Qualification15 years full time education