Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :SAP Monitoring & Tools

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and analyzing various components of essential business systems. This role requires a dynamic approach to identifying and resolving issues that may impact system performance or availability. The professional collaborates with different teams to ensure smooth operation and continuity of critical applications, often working under pressure to diagnose problems quickly and implement effective solutions. The role demands vigilance, adaptability, and a commitment to maintaining high service standards in a fast-paced environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues efficiently.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Ensure documentation of incidents and resolutions is thorough and up to date.

Professional & Technical Skills:
-
Must To Have Skills:
Proficiency in SAP Monitoring & Tools.
- Strong analytical skills to diagnose and troubleshoot complex system issues.
- Experience with system performance monitoring and alerting mechanisms.
- Ability to work with cross-functional teams to resolve technical challenges.
- Familiarity with incident management and root cause analysis processes.
- Excellent communication skills to convey technical information clearly.


Additional Information:
- The candidate should have minimum 5 years of experience in SAP Monitoring & Tools.
- This position is based at our BDC7A - SEZ office.
- A 15 years full time education is required.


Qualification15 years full time education