Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :ServiceNow

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, your day involves acting as a software detective, diligently investigating and resolving issues across various components of essential business systems. You will engage in dynamic problem-solving activities, ensuring the smooth operation and reliability of critical applications. Your role requires a proactive approach to identifying system anomalies and collaborating with different teams to maintain optimal system performance and availability throughout the day.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Monitor system performance and proactively identify potential areas of improvement.
- Assist junior team members by sharing knowledge and providing guidance on complex issues.

Professional & Technical Skills:
-
Must To Have Skills:
Proficiency in ServiceNow.
- Strong understanding of incident management and problem resolution processes within IT service management platforms.
- Experience in configuring and customizing ServiceNow modules to meet business requirements.
- Ability to analyze system logs and diagnose issues affecting application performance.
- Familiarity with integration of ServiceNow with other enterprise systems and tools.
- Excellent communication skills to effectively interact with technical and non-technical stakeholders.


Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.


Qualification15 years full time education