Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Network Infrastructures

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Network JD - Versa SDWAN
We are seeking a skilled and motivated Network Engineer with hands-on experience in enterprise networking and Versa Networks SD-WAN operations. The ideal candidate will be responsible for the design, deployment, monitoring, and day-to-day operational support of SD-WAN infrastructure. This role requires strong analytical abilities, a deep understanding of WAN technologies, and the capacity to troubleshoot complex network issues in a fast-paced environment.

Key Responsibilities:
Administer and manage Versa SD-WAN infrastructure including Versa Director, Versa Analytics, and branch CPE devices.
Configure and maintain SD-WAN policies, application steering rules, SLA profiles, and traffic shaping.
Manage overlay and Underlay connectivity and QoS policies.
Perform firmware upgrades, patch management, and lifecycle management for Versa SD-WAN nodes.
Troubleshoot SD-WAN performance degradation, link flapping, failover issues, and BGP/OSPF routing anomalies.
Support LAN/WAN infrastructure including routers, switches, and access points.
Serve as L2/L3 escalation point for network-related incidents, providing timely resolution and RCA reports.
Coordinate with cross-functional teams for network-impacting changes.


Technical Experience:
Versa SD-WAN:3+ years of hands-on experience with Versa Director, Versa Analytics, and Versa OS.
Routing & Switching:Strong knowledge of BGP, OSPF, EIGRP, VLANs, STP, and QoS.
WAN Technologies:Proficiency in MPLS, Broadband, LTE/4G/5G, and IPSec/GRE tunnel management.
Comfortable with Cisco IOS/NX-OS, Juniper JunOS, or Versa OS command-line interfaces.
Good Operational Experience with all process knowledge.

Professional Attributes:
-Manage technical resources team.
-Strong verbal and written communication skills
-Able to work independently and take initiative.
-Proven workload management & Flexibility in 24/7 shifts
-Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders.

Educational Qualification:
15 years of Full-time education
Experience Required:8-10 years for Level 9, 10 + years for Level 8

Qualification15 years full time education