Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Test Automation Strategy

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and delivering timely resolutions to ensure smooth and uninterrupted operations. The position demands continuous engagement with multiple teams and systems to maintain the reliability and performance of critical applications, fostering a dynamic and solution-oriented work environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
- Document findings and resolutions clearly to support knowledge sharing and future reference.
- Assist in the continuous improvement of support processes and tools to enhance efficiency.
- Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:
-
Must To Have Skills:
Proficiency in Test Automation Strategy.
- Strong analytical skills to diagnose and resolve software issues effectively.
- Experience with monitoring and incident management tools to track system health.
- Ability to work with multiple software components and understand their interactions.
- Excellent communication skills to articulate technical information clearly to diverse audiences.
- Capability to document technical processes and solutions comprehensively.


Additional Information:
- The candidate should have minimum 2 years of experience in Test Automation Strategy.
- This position is based at our Mumbai office.
- A 15 years full time education is required.


Qualification15 years full time education