Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Integrated Business Planning (IBP)

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous engagement with system components to ensure stability and performance, supporting business continuity and operational efficiency in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and enhance system reliability.
• Mentor junior team members to foster skill development and knowledge sharing.
• Monitor system performance and proactively identify potential risks to prevent disruptions.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP Integrated Business Planning (IBP).
• Strong analytical skills to diagnose and troubleshoot complex system issues.
• Experience in managing and supporting enterprise-level business planning applications.
• Ability to collaborate effectively with diverse teams to drive problem resolution.
• Excellent communication skills to document and convey technical information clearly.
• Capability to adapt to evolving technologies and business requirements.
  
  

Additional Information:

• The candidate should have minimum 7 years of experience in SAP Integrated Business Planning (IBP).
• This position is based at our BDC14A - STPI location.
• A 15 years full time education is required.