Application Support Engineer

Project Role :Application Support Engineer



Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :SAP Integrated Business Planning (IBP)



Good to have skills :NA
Minimum
5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless business operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system performance and reliability through innovative problem-solving.
- Mentor junior team members to enhance their technical skills and understanding of business processes.
- Coordinate cross-functional communication to ensure alignment on issue resolution and project goals.

Professional & Technical Skills:
-

Must To Have Skills:

Proficiency in SAP Integrated Business Planning (IBP).
- Strong analytical and troubleshooting skills to diagnose and resolve complex system issues.
- Experience with system monitoring tools and incident management processes.
- Ability to work collaboratively in a multi-disciplinary team environment.
- Excellent communication skills to effectively interact with technical and non-technical stakeholders.
- Familiarity with business process workflows and their integration within SAP IBP.



Additional Information:
- The candidate should have minimum 5 years of experience in SAP Integrated Business Planning (IBP).
- This position is based at our BDC14A - STPI location.
- A 15 years full time education is required.




Qualification
15 years full time education