Application Support Engineer

Project Role :Application Support Engineer



Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :SAP Integrated Business Planning (IBP)



Good to have skills :NA
Minimum
12 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration to maintain system integrity and performance, contributing to the overall efficiency and reliability of the organization''s technology landscape.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.

Professional & Technical Skills:
-

Must To Have Skills:

Proficiency in SAP Integrated Business Planning (IBP).
- Strong analytical and problem-solving abilities related to SAP Integrated Business Planning environments.
- Experience in diagnosing and resolving complex application issues within integrated business planning systems.
- Ability to work collaboratively with cross-functional teams to implement effective solutions.
- Familiarity with system monitoring tools and techniques to ensure optimal application performance.
- Excellent communication skills to articulate technical information clearly to diverse stakeholders.



Additional Information:
- The candidate should have minimum 12 years of experience in SAP Integrated Business Planning (IBP).
- This position is based at our BDC14A - STPI location.
- A 15 years full time education is required.




Qualification
15 years full time education