Application Support Engineer

Project Role :Application Support Engineer



Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :SAP Cloud Application Lifecycle Management (ALM)



Good to have skills :NA
Minimum
5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall efficiency.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to foster skill development and knowledge sharing.
- Facilitate communication between technical and non-technical stakeholders to ensure clarity and alignment.
- Drive continuous improvement initiatives to enhance support processes and system performance.

Professional & Technical Skills:
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Must To Have Skills:

Proficiency in SAP Cloud Application Lifecycle Management (ALM).
- Strong problem-solving abilities with experience in diagnosing and resolving complex software issues.
- Familiarity with system monitoring tools and techniques to track application health and performance.
- Ability to collaborate effectively with diverse teams to manage and resolve incidents promptly.
- Experience in documenting technical issues and solutions to support knowledge management.
- Skilled in analyzing system logs and data to identify root causes and implement corrective actions.



Additional Information:
- The candidate should have minimum 5 years of experience in SAP Cloud Application Lifecycle Management (ALM).
- This position is based at our BDC7C - SEZ location.
- A 15 years full time education is required.




Qualification
15 years full time education