Application Support Engineer

Project Role :Application Support Engineer



Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :SAP Integrated Business Planning (IBP)



Good to have skills :NA
Minimum
12 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the day.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system efficiency.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Facilitate communication between stakeholders to ensure alignment on project goals and deliverables.

Professional & Technical Skills:
-

Must To Have Skills:

Proficiency in SAP Integrated Business Planning (IBP).
- Strong analytical skills to diagnose and troubleshoot complex system issues.
- Experience with system monitoring and incident management tools.
- Ability to interpret technical documentation and translate it into actionable solutions.
- Excellent communication skills to effectively collaborate with diverse teams.
- Capability to manage multiple priorities and work under pressure in a fast-paced environment.



Additional Information:
- The candidate should have minimum 12 years of experience in SAP Integrated Business Planning (IBP).
- This position is based at our BDC14A - STPI office.
- A 15 years full time education is required.




Qualification
15 years full time education