Application Support Engineer

Brief about Q3 Technologies: Q3 Technologies is a globally Managed IT Services provider offering end-to-end custom technology solutions, including software, mobile applications, data, BI, AI-led digital transformation, cloud, cyber security, and UI/UX services. Our approach to solving our clients complex IT problems leverages the most effective and appropriate technology platforms suited for the job and is driven by a vendor-neutral philosophy allowing us to engineer highly innovative, optimized, and cost-effective solutions for your business. That is why we are trusted by hundreds of clients across the globe with customers like Samsung, Michelin, Panasonic, FirstGroup, Adani, Vedanta, Aditya Birla Group, Compass, and several more that have tasked us to build and deliver unique technology solutions that are tailored to specific needs and business objectives.
Read more: www.q3tech.com

• 1.5 to 3 years of Level 1 Support experience
• Excellent Email writing skills and verbal communication skills.
• Good Call handling skills, maintain AHTs and handling
• Able to work in off-hours & graveyard shifts
• Should be a Team player and being Proactive
• Experience in handling US and UK client queries over Calls and Email Support
• Technical trouble shooting skills for Hardware and Software issues as reported by end users
• Basic AWS and/or Azure knowledge
• Able to handle tickets, ask client queries, able to analyse the root cause for basic issues and triage the issues to a closure
• Skilled in preparing Weekly/Monthly reports, as required by the clients.
• Working knowledge on Support Monitoring tools; Good to have exposure on: Site 24x7, Service Now, Wazuh, NinjaOne, Sentinel One
• Working knowledge on JIRA and well versed with ticket creation process, maintaining ticket hygiene (detailing out steps, attaching screenshots for evidences)