Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : NEXThink
Good to have skills : NAMinimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with stakeholders to ensure alignment of support activities with business needs.

Mentor junior team members to enhance their technical and problem-solving skills.

Drive continuous improvement initiatives to optimize support processes and system stability.
Professional & Technical Skills:
Must To Have Skills:

Proficiency in NEXThink.

Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.

Experience in monitoring and maintaining enterprise-level software applications.

Ability to work collaboratively with cross-functional teams to address system challenges.

Excellent communication skills to document issues and solutions clearly and effectively.

The candidate should have minimum 5 years of experience in NEXThink.

This position is based at our BDC7A - SEZ office.

A 15 years full time education is required.
Qualification 15 years full time education