Application Support Engineer

Role & responsibilities

Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to develop their technical and problem-solving skills.
- Coordinate with stakeholders to prioritize and address system issues effectively.

Preferred candidate profile

Must To Have Skills: Proficiency in O9 Solutions.
- Strong analytical and troubleshooting abilities related to enterprise software environments.
- Experience in managing and supporting complex packaged application systems.
- Ability to communicate technical information clearly to diverse teams.
- Familiarity with incident management and problem resolution methodologies.
- Skilled in collaborating across multiple teams to deliver integrated solutions.