Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP FSCM Treasury and Risk Management (TRM)

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical business applications within a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system performance and reliability through innovative problem-solving.
• Mentor junior team members to enhance their technical skills and understanding.
• Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP FSCM Treasury and Risk Management (TRM).
• Strong analytical skills to diagnose and troubleshoot complex system issues.
• Experience in managing and supporting enterprise-level financial software solutions.
• Ability to work effectively in a collaborative team environment and communicate technical information clearly.
• Familiarity with system monitoring tools and incident management processes.
• Capability to document technical procedures and create knowledge base articles for ongoing support.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in SAP FSCM Treasury and Risk Management (TRM).
• This position is based at our MDC5C - SEZ location.
• A 15 years full time education is required.