Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : Tableau


Good to have skills : NA
Minimum
5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective troubleshooting and problem resolution.


Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with stakeholders to prioritize and address system issues promptly.

Mentor junior team members to enhance their problem-solving capabilities.

Monitor system performance and recommend improvements to prevent future disruptions.


Professional Technical Skills:


Must To Have Skills:

Proficiency in Tableau.

Strong analytical skills to interpret data and identify trends impacting system performance.

Experience in troubleshooting complex software issues within business-critical environments.

Ability to communicate technical information clearly to both technical and non-technical audiences.

Familiarity with data visualization principles and best practices to support decision-making.

Capability to work collaboratively in a fast-paced, multi-team environment.

The candidate should have minimum 5 years of experience in Tableau.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualification 15 years full time education