Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : Tagetik Planning Budgeting and Forecasting


Good to have skills : NA
Minimum
5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a dynamic environment.


Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with stakeholders to ensure alignment of support activities with business needs.

Mentor junior team members to enhance their technical and problem-solving skills.

Drive continuous improvement initiatives to optimize support processes and system stability.


Professional & Technical Skills:


Must To Have Skills:

Proficiency in Tagetik Planning Budgeting and Forecasting.

Strong analytical and troubleshooting abilities related to enterprise software support.

Experience in managing and resolving complex software issues in a multi-component environment.

Ability to work collaboratively with cross-functional teams to address and resolve system challenges.

Excellent communication skills to effectively document and convey technical information.

The candidate should have minimum 5 years of experience in Tagetik Planning Budgeting and Forecasting.

This position is based at our Hyderabad office.

A 15 years full time education is required.


Qualification 15 years full time education