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    Job · 17749067

    BENGALURU · FULLTIME

    Application Support Engineer

    Naukri logo

    Naukri

    Bengaluru · onsite · Posted 36d ago

    Sourced fromNaukri
    ₹10.0L - ₹14.0L PA2–6 yrsfulltimeBengaluru

    About a minute. You'll make an account on the way through.

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    • Read this posting0.4s
    • Found the form on Naukri · 8 questions to answer1.7s
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    Section · 01

    About this role

    Key Responsibilities
    • Investigate and resolve application support tickets and incidents.
    • Troubleshoot REST APIs, integrations, and customer onboarding issues.
    • Validate and analyse API requests/responses using Insomnia.
    • Troubleshoot authentication and authorization issues involving OAuth2, OIDC, SAML, and SSO.
    • Analyse application, API Gateway, CloudWatch, and platform logs.
    • Perform SQL queries for production data validation and troubleshooting.
    • Support customer onboarding and integration validation activities.
    • Participate in major incident bridges and technical investigations.
    • Execute release smoke testing and post-deployment validation.
    • Work directly with Engineering teams to evaluate defects, validate fixes, and verify production readiness.
    • Maintain runbooks, SOPs, knowledge articles, and known error documentation.
    • Participate in rotational support coverage including evenings, weekends, and on-call support as required.
    • Ensure accurate and timely ServiceNow ticket updates.
    • Support problem management and recurring incident reduction initiatives.

     

    Required Qualifications
    • 3-5 years of experience in Application Support, Production Support SaaS Support, or Operations Engineering.
    • Experience supporting APIs and integrations in a production environment.
    • Experience collaborating directly with Software Engineering teams.
    • Experience supporting enterprise SaaS applications.

     

    Preferred Qualifications
    • Experience supporting SaaS applications in a production environment.
    • Familiarity with monitoring and observability tools.
    • Understanding of healthcare technology, EDI transactions, or payer-provider integrations.
    • Experience working with global support teams and customers.

    Sourced from naukri

    Section · 02

    Skills

    TroubleshootingApp SupportL1 SupportApplication SupportSupport EngineerApplication Support EngineerSAASSoftware SupportAPIProduction Support

    Section · Company

    About Naukri

    Naukri logo

    Naukri

    Internet

    2.7k+

    employees

    1996

    30 years old

    Noida, Uttar Pradesh

    IN

    ₹11.4L PA avg

    Avg at Naukri

    ₹10L – ₹14L PA

    This role

    About

    This is the flagship brand and India's largest online job website. Its business model depends on job listings and employer branding or visibility advertisements, on the one hand, and resume database access, on the other. Additional features of the website include: job seeker services such as candidate services which are free for job seekers; value-added features such as resume writing, highlighting, etc, for job seekers; and tools to search the database of resumes and job application screening programs for employer and recruitment consultant customers. Google Ad sense and mobile revenues contribute to the revenue as well.As of March 31, 2016, naukri.com had a database of about 46 million registered job seekers and an average of about 12,000 resumes were added daily while about 195,000 resumes were modified daily during Q4 FY 2015-16 and 61,000 unique corporate customers (including hiring consultants/firms) availed of services such as database access, advertising/listing on the site, amongst others during the 2015-16. The website continued to gain market share in terms of user traffic.To retain its leadership position, the company constantly invests in product development and improved user experiences through search tools and better site response. The search mechanism has been significantly improved for job search. The online platform is supplemented by a mobile application for iOS and Android platforms. The mobile medium is continually gaining traction. The cloud SaaS-based career site manager is now being used by 1,600 clients and helps them manage process flow of applications for recruiters, and is used to launch mobile ready career sites at a fraction of cost. It includes an application tracking system. The referral hiring platform is now being used by 350 corporates.Going forward, the vision is to reposition naukri.com as a complete recruitment partner by consolidating all products into a Naukri Hiring Suite that caters to almost all the recruitment needs of customers.

    Industries

    Internet

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.4

    Career growth

    4.6

    Work-life

    4.3

    Employees rate it well for

    Job Security43Company Culture42

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    Application Support Engineer · waiting for your command