Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Neo4j

Good to have skills : NA
Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Lead efforts to improve system reliability and optimize support processes.

Mentor junior team members to develop their technical and problem-solving skills.

Coordinate with stakeholders to ensure timely resolution of critical incidents.

Professional & Technical Skills:

Must To Have Skills:

Proficiency in Neo4j.

Strong problem-solving abilities with experience in diagnosing and resolving complex software issues.

Experience in monitoring and maintaining high availability of business-critical systems.

Ability to analyze system logs and performance metrics to identify root causes.

Familiarity with database management and query optimization techniques related to graph databases.

Excellent communication skills to effectively collaborate with cross-functional teams.

The candidate should have minimum 7.5 years of experience in Neo4j.

This position is based at our HDC4 - SEZ location.

A 15 years full time education is required.

Qualification 15 years full time education