Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Electronic Medical Records (EMR)

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Monitor system performance and implement improvements to prevent recurring issues.

Professional & Technical Skills:
-
Must To Have Skills:
Proficiency in Electronic Medical Records (EMR).
- Strong analytical skills to diagnose and troubleshoot complex software issues within critical business systems.
- Experience in managing and supporting enterprise-level applications with a focus on reliability and performance.
- Ability to communicate technical information clearly and effectively to diverse teams and stakeholders.
- Familiarity with incident management processes and tools to ensure timely resolution of system disruptions.
- Capability to work collaboratively in a fast-paced environment, balancing multiple priorities and tasks.
- The candidate should have minimum 5 years of experience in Electronic Medical Records (EMR).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.


Qualification15 years full time education