Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Neo4j

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system dependencies and impact of issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the development and implementation of process improvements to enhance system stability.
• Support junior team members by sharing knowledge and providing guidance when needed.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Neo4j.
• Experience with graph database concepts and data modeling techniques.
• Ability to troubleshoot and resolve complex issues within graph database environments.
• Familiarity with query languages used in graph databases, such as Cypher.
• Strong analytical skills to interpret system logs and performance metrics.
• Capability to work with monitoring tools to track system health and identify anomalies.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Neo4j.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.