Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Generative AI

Good to have skills : Machine Learning (ML), Python (Programming Language)

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions to enhance knowledge sharing within the team.
• Assist in the continuous improvement of support processes and tools to increase efficiency.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Generative AI.
• Good To Have Skills: Experience with Python (Programming Language), Machine Learning (ML).
• Strong analytical skills to diagnose and resolve software issues effectively.
• Ability to work with complex system architectures and understand interdependencies.
• Experience in monitoring and maintaining high availability of critical business applications.
• Excellent problem-solving skills with a focus on delivering practical and timely solutions.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Generative AI.
• This position is based at our BDC7B - SEZ office.
• A 15 years full time education is required.