Application Support Engineer

Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OSGood to have skills : NAMinimum 12 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: As an IMS System Programmer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

Install, maintain, and upgrade IMS system software and related program products.

Troubleshoot and resolve complex issues in the IMS environment, including database and transaction management.

Perform system performance analysis and tuning to ensure optimal operation.

Plan and execute disaster recovery procedures, including various IMS restarts (COLD/WARM/ERE).

Manage IMS database organization, including defining and adding transactions and programs.

Conduct health checks, analysis, and system monitoring using tools like SYSVIEW and SMP/E.

Collaborate with other IT teams to ensure seamless integration with subsystems like Db2, CICS, and network VTAM/IP.

Maintain documentation for system configurations, procedures, and troubleshooting guides.

Implement and manage security configurations for IMS systems.

Professional & Technical Skills:

15+ years of hands-on experience with IMS system software on z/OS.

Proficiency in tools like JCL, TSO/ISPF, SMP/E, and IMS monitoring tools.

Strong knowledge of IMS database recovery control (DBRC), logging, and control blocks (DBDs, PSBs, ACBs).

Hands-on experience with IBM IMS Tools Base for z/OS and IMS Recovery Expert for z/OS, with strong knowledge of IMS backup, recovery, and database utility operations

Familiarity with ITIL processes for incident, problem, and change management.

Expertise in debugging and diagnosing system and utility software issues.

Experience with IMS Sysplex and data-sharing environments.

The candidate should have experience in IBM z/OS.

This position is based at our Bengaluru office.

A 15 years full time education is required.Qualification 15 years full time education