Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP HCM Payroll

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.

Document findings and solutions to build a knowledge base for future reference.

Assist in the implementation of system updates and enhancements to improve overall functionality.

Support junior team members by sharing knowledge and providing guidance when needed.

Professional Technical Skills:

Must To Have Skills:

Proficiency in SAP HCM Payroll.

Strong analytical skills to diagnose and resolve software issues effectively.

Experience with system monitoring tools and incident management processes.

Ability to work with complex business processes and understand their impact on software systems.

Good communication skills to interact with technical and non-technical stakeholders.

Capability to manage multiple tasks and prioritize issues based on business impact.

The candidate should have minimum 3 years of experience in SAP HCM Payroll.

This position is based at our Gurugram office.

A 15 years full time education is required.

Qualification 15 years full time education