Application Support Engineer

We are looking for a technically skilled Application Support Engineer to provide application support, troubleshooting, system monitoring, and database management. The candidate will work closely with users and cross-functional teams to resolve application issues, maintain system stability, and improve application performance.

Key Responsibilities

• Provide technical support and troubleshooting for software applications to ensure minimal downtime.
• Install, configure, maintain, and support application software according to organizational standards.
• Work with end users to identify and resolve application-related issues in a timely manner.
• Manage and maintain databases while ensuring data integrity, availability, and security.
• Perform software testing and application performance tuning.
• Develop and use scripting solutions to automate repetitive tasks and improve system efficiency.
• Monitor application and system performance and proactively identify potential issues.
• Handle incident management processes, including logging, tracking, troubleshooting, and resolving application incidents.
• Maintain proper documentation of incidents, solutions, and application support activities.
• Collaborate with development, infrastructure, database, and other cross-functional teams to resolve technical issues.
• Support application enhancements and improvements to deliver a better user experience.
• Follow organizational IT policies, security standards, and support procedures.

Required Skills

• Technical Troubleshooting
• Application Support
• Problem Solving
• Software Installation & Configuration
• User Support
• Database Management
• Software Testing
• Performance Tuning
• Scripting Languages
• Incident Management
• System Monitoring
• Good communication and analytical skills

Qualification

• B.E. / B.Tech in Computer Science, Information Technology, Electronics, or a related technical discipline.
• Candidates with relevant experience in Application Support / Production Support / Technical Support will be preferred.