Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : New Relic
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires dynamic problem-solving to identify root causes and implement effective solutions, ensuring the smooth operation of multiple interconnected components. The position demands continuous engagement with system performance and stability, often requiring collaboration with different teams to maintain business continuity and optimize system functionality throughout the day.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system reliability and performance through proactive issue detection and resolution.
- Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
- Coordinate with stakeholders to prioritize and address critical incidents effectively.

Professional Technical Skills:
- Must To Have Skills: Proficiency in New Relic.
- Strong analytical skills to interpret monitoring data and diagnose complex system issues.
- Experience in troubleshooting and resolving application performance problems.
- Ability to work with cross-functional teams to implement corrective actions and improvements.
- Familiarity with system monitoring tools and incident management processes.
- Excellent communication skills to document findings and collaborate with technical and non-technical stakeholders.
- The candidate should have minimum 5 years of experience in New Relic.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.


Qualification
15 years full time education