Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Apple macOS Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the development and implementation of process improvements to enhance system stability and efficiency.
- Provide timely updates and clear communication to stakeholders regarding issue status and resolution progress.
Jamf and Mac support administrator
Experience 5 to 9 years (CL10)
The Mac Support Engineer / Jamf Administrator is responsible for the administration, deployment, automation, and advanced tier support of the organization s macOS device typically held by VIP users

Required Qualifications Skills
Experience: 4 to 6+ years of hands-on enterprise IT experience focusing on macOS support and Mobile Device Management (MDM).
Jamf Expertise: Deep knowledge of Jamf Pro administration, patch management policies, and package building.
Scripting Proficiency: Experience with Bash, Python, or AppleScript for endpoint automation.
Core Apple Knowledge: Strong understanding of macOS architecture, Apple hardware diagnostics, Directory Services, and networking protocols.
Certifications (Preferred):Jamf Certified Associate / Admin / Expert (Jamf 100/200/300)Apple Certified Support Professional (ACSP) or equivalent
Collaboration Tools: Familiarity with ServiceNow, Jira, or enterprise ticketing platforms.


Professional Technical Skills:
- Must To Have Skills: Proficiency in Apple macOS Management.
- Strong troubleshooting skills with the ability to analyze and resolve complex software issues within macOS environments.
- Experience in managing and supporting macOS operating systems in enterprise settings.
- Familiarity with system monitoring tools and diagnostic utilities specific to macOS.
- Ability to work with configuration management and deployment tools related to Apple macOS.
- Good understanding of network protocols and security principles as they apply to macOS systems.
- The candidate should have minimum 3 years of experience in Apple macOS Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

Qualification
15 years full time education