Application Support Engineer
Zensar Technologies · Pune · onsite · Posted 43d ago
Undisclosed1–7 yrsfulltimeSourced from
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About this role
Role Summary
We are looking for a proactive and technically strong Application Support Engineer with experience in MEAN/MERN stack applications to provide L2/L3 production support, incident management, troubleshooting, and application maintenance. The candidate will work closely with business users, development teams, infrastructure teams, and third-party vendors to ensure application stability, availability, and performance.
The ideal candidate should have hands-on experience supporting enterprise web applications built on MongoDB, Express.js, Angular/React, and Node.js, along with strong troubleshooting, debugging, and SQL/database skills.
Key Responsibilities Application Support & Maintenance - Provide L2/L3 support for production applications.
- Monitor application health, performance, and availability.
- Analyze, troubleshoot, and resolve production incidents within defined SLAs.
- Perform root cause analysis (RCA) for recurring issues.
- Coordinate with development teams for code fixes and enhancements.
- Support production releases, deployments, and post-release validation.
- Manage incidents, service requests, and problem tickets.
- Investigate application, database, API, and integration issues.
- Track and communicate incident status to stakeholders.
- Drive permanent fixes for recurring production issues.
- Participate in on-call and support rotation activities.
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Role Summary We are looking for a proactive and technically strong Application Support Engineer with experience in MEAN/MERN stack applications to provide L2/L3 production support, incident management, troubleshooting, and application maintenance. The candidate will work closely with business users, development teams, infrastructure teams, and third-party vendors to ensure application stability, availability, and performance.
The ideal candidate should have hands-on experience supporting enterprise web applications built on MongoDB, Express.js, Angular/React, and Node.js, along with strong troubleshooting, debugging, and SQL/database skills.
Key Responsibilities Application Support & Maintenance - Provide L2/L3 support for production applications.
- Monitor application health, performance, and availability.
- Analyze, troubleshoot, and resolve production incidents within defined SLAs.
- Perform root cause analysis (RCA) for recurring issues.
- Coordinate with development teams for code fixes and enhancements.
- Support production releases, deployments, and post-release validation.
- Manage incidents, service requests, and problem tickets.
- Investigate application, database, API, and integration issues.
- Track and communicate incident status to stakeholders.
- Drive permanent fixes for recurring production issues.
- Participate in on-call and support rotation activities.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Incident Managementweb applicationsTroubleshootingProblem managementmeanRoot Cause AnalysisMernExpress.jsApplication SupportdebuggingJavascriptMern StackNode.JsMongoDBReact.JsL3 SupportSQLmaintenanceAngularjs
About Zensar Technologies
Zensar Technologies
IT Services & Consulting
10.0k+
employees
2001
25 years old
Pune, Maharashtra
India
About
Zensar is a global organization that conceptualizes, builds, and manages digital products through experience design, data engineering, and advanced analytics for leading companies.
Industries
IT Services & Consulting
Employee ratings
2,994 reviews
3.7/ 5
Culture
3.5
Career growth
3.0
Work-life
3.8
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