Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft 365

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and enhance system performance.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system dependencies and impact of issues.
• Document troubleshooting steps and resolutions to build a knowledge base for future reference.
• Assist in the implementation of process improvements to enhance system reliability and support efficiency.
• Support junior team members by sharing knowledge and providing guidance on complex issues.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft 365.
• Experience with troubleshooting and resolving issues within cloud-based applications and services.
• Strong understanding of system monitoring tools and incident management processes.
• Ability to analyze logs and diagnostic data to identify root causes of software problems.
• Familiarity with collaboration platforms and communication tools to coordinate with stakeholders.
• Capability to manage multiple tasks and prioritize issues based on business impact.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Microsoft 365.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.