Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring the smooth operation of critical applications. The position demands continuous engagement with multiple teams to understand system behaviors and deliver timely solutions that maintain business continuity and enhance system reliability.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the implementation of system updates and patches to improve application stability.
• Support junior team members by sharing knowledge and providing guidance on problem-solving techniques.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong understanding of network protocols and architecture.
• Experience with monitoring and diagnostic tools for network performance.
• Ability to analyze and resolve issues related to network connectivity and security.
• Familiarity with system integration and troubleshooting in multi-component environments.
• Knowledge of incident management and escalation processes.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Network Infrastructures.
• This position is based at our DDC5E - SEZ location.
• A 15 years full time education is required.