Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : Network Infrastructures


Good to have skills : NA
Minimum
5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and promptly address any disruptions that may impact business continuity, contributing to a reliable and efficient technology environment.


Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate cross-functional efforts to streamline issue resolution and improve system performance.

Mentor junior team members to enhance their technical capabilities and problem-solving skills.

Continuously evaluate and implement process improvements to optimize support workflows.


Professional Technical Skills:


Must To Have Skills:

Proficiency in Network Infrastructures.

Strong knowledge of network protocols, architecture, and troubleshooting techniques.

Experience with monitoring and managing network performance and security.

Ability to analyze complex system interactions and diagnose root causes effectively.

Familiarity with network hardware components and configuration management.

Skilled in collaborating with cross-disciplinary teams to resolve infrastructure issues.

The candidate should have minimum 5 years of experience in Network Infrastructures.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualification 15 years full time education