Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Aera Control Tower

Good to have skills : Python (Programming Language), MySQL
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, which will help in enhancing system functionalities and user experiences. Your role will also require you to document findings and solutions, contributing to a knowledge base that aids in future problem-solving efforts.

Roles Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training sessions for junior team members to enhance their skills and knowledge.

Monitor system performance and proactively identify areas for improvement.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Aera Control Tower.

Good To Have Skills: Experience with MySQL, Python (Programming Language).

Strong analytical skills to diagnose and resolve software issues.

Familiarity with system monitoring tools to track application performance.

Ability to work collaboratively in a team-oriented environment.

The candidate should have minimum 5 years of experience in Aera Control Tower.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education