Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Narrative Reporting

Good to have skills : NA
Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Lead efforts to improve system reliability and performance through innovative approaches.

Mentor junior team members to enhance their technical capabilities and problem-solving skills.

Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Oracle Narrative Reporting.

Strong analytical skills to diagnose and troubleshoot complex software issues.

Experience in managing and supporting enterprise-level reporting tools and applications.

Ability to work collaboratively with cross-functional teams to deliver effective solutions.

Excellent communication skills to clearly articulate technical information to diverse stakeholders.

Familiarity with software lifecycle processes and incident management frameworks.

The candidate should have minimum 7.5 years of experience in Oracle Narrative Reporting.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education