Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : DevOps

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.

Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to ensure timely resolution of incidents and minimize system downtime.

Document troubleshooting steps and solutions to build a knowledge base for future reference.

Assist in the implementation of process improvements to enhance system stability and support efficiency.

Support junior team members by sharing knowledge and providing guidance on complex issues.

Professional Technical Skills:

Must To Have Skills:

Proficiency in DevOps.

Experience with continuous integration and continuous deployment pipelines.

Strong understanding of infrastructure as code and automation tools.

Familiarity with cloud platforms and container orchestration technologies.

Ability to monitor and troubleshoot distributed systems and applications.

The candidate should have minimum 3 years of experience in DevOps.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education