Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Application Packaging

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring and troubleshooting to maintain system stability and support business continuity, often collaborating with different teams to address complex challenges and deliver timely solutions.

Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to ensure seamless application performance and availability.

Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.

Assist in the development and improvement of support processes and tools to enhance service delivery.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Application Packaging.

Experience with software deployment and configuration management.

Strong problem-solving skills with the ability to analyze complex system issues.

Familiarity with various operating systems and application environments.

Ability to work effectively in a fast-paced, dynamic environment.

Good communication skills to interact with technical and non-technical stakeholders.

The candidate should have minimum 3 years of experience in Application Packaging.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education