Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Commvault Backup Administration

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to ensure seamless integration and support of business applications.

Document troubleshooting steps and resolutions to build a knowledge base for future reference.

Assist in the implementation of system updates and patches to enhance application stability.

Monitor system performance and proactively identify potential issues before they impact business operations.

Key Responsibilities:
Backup Recovery Operations

Administer, configure, and maintain Veeam Backup Replication and Commvault Complete Backup Recovery platforms.

Design and manage backup policies, job schedules, retention settings, and repositories for on-prem and cloud workloads.

Monitor backup health, troubleshoot failures, and ensure timely completion of jobs.

Perform test restores, full restores, and file-level recoveries on demand.
Datacenter Cloud Integration

Implement and manage backups for:

VMware, Hyper-V, and physical machines

Cloud workloads (AWS EC2, Azure VMs, Microsoft 365, Azure Blob, S3, etc.)

Databases such as SQL Server, Oracle, SAP HANA, etc.

Leverage object storage and cloud repositories for offsite/long-term retention and immutability.

Ensure integration with cloud-native platforms for disaster recovery and long-term archiving Security Compliance

Implement encryption, air-gapped backups, immutability, and access control policies.

Support audits, data retention, GDPR, HIPAA, and other regulatory requirements.

Ensure backups comply with corporate security standards and disaster recovery policies.
Automation Optimization

Create automation scripts (e.g., PowerShell, Bash, or REST APIs) for backup tasks and reporting.

Optimize storage consumption and backup windows through deduplication, compression, and tuning.

Conduct performance tuning and capacity planning.

Monitoring, Reporting Documentation

Use native monitoring tools (e.g., Veeam ONE, Commvault Command Center) to track job status, alerts, and SLA compliance.

Produce regular reports on backup success rates, recovery points, and capacity utilization.

Maintain detailed documentation of backup architecture, policies, and procedures.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Commvault Backup Administration.

Experience with backup and recovery processes to ensure data integrity and availability.

Strong problem-solving skills to diagnose and resolve complex application issues.

Familiarity with system monitoring tools and techniques to track application health.

Ability to work with various operating systems and understand their interaction with backup solutions.

Effective communication skills to coordinate with technical teams and stakeholders.

The candidate should have minimum 3 years of experience in Commvault Backup Administration.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education