MUMBAI · FULLTIME
Application Support Engineer
Accenture
Mumbai · onsite · Posted 44d ago
Sourced from
Undisclosed5–10 yrsfulltimeMumbai
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Section · 01
About this role
About The Role
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :
Oracle Service Cloud Field Service Management
Good to have skills :NA
Minimum
5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of software applications, all while maintaining a focus on delivering exceptional service to end-users.
Additional Information
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.
Professional Technical Skills:
- Around 5 to 9 years of Experience as Oracle Field Service Cloud Developer
- Must have worked on the below areas of Field Service Cloud.
- Routing and Routing Visualizations
- Resource Scheduling and Capacity forecasting
- Inventory/Asset Management
- Custom Properties Configuration
- Business Rules
- Screen Elements
- Plugin Configuration and Integrations
- Activities
- Resources
- Mobile App enablement
- REST APIs
- Analytics Cloud Integration
- Proven working experience in Oracle Service Cloud in minimum 3 E2E implementations.
Additional Information- The candidate should have minimum 5 years of experience in Oracle Service Cloud Field Service Management.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
Qualification15 years full time education
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :
Oracle Service Cloud Field Service Management
Good to have skills :NA
Minimum
5 year(s) of experience is required
Educational Qualification :
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of software applications, all while maintaining a focus on delivering exceptional service to end-users.
Additional Information
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.
Professional Technical Skills:
- Around 5 to 9 years of Experience as Oracle Field Service Cloud Developer
- Must have worked on the below areas of Field Service Cloud.
- Routing and Routing Visualizations
- Resource Scheduling and Capacity forecasting
- Inventory/Asset Management
- Custom Properties Configuration
- Business Rules
- Screen Elements
- Plugin Configuration and Integrations
- Activities
- Resources
- Mobile App enablement
- REST APIs
- Analytics Cloud Integration
- Proven working experience in Oracle Service Cloud in minimum 3 E2E implementations.
Additional Information- The candidate should have minimum 5 years of experience in Oracle Service Cloud Field Service Management.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
Qualification15 years full time education
Sourced from naukri
Section · 02
Skills
Service Managementbusiness systemsapisAsset Managementfield service managementresource schedulingAnalyticsOracle DBbusiness rulesService CloudcloudREST APIBusiness OperationsCloud IntegrationForecasting
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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